Whether on vacation
or traveling for business,
hotel guests depend on
the ability of lodging managers
to ensure they have a pleasant stay.
Lodging managers have a lot to do,
such as inspecting guest rooms
and public areas, training staff,
and taking care of bookkeeping.
When a plumbing disaster occurs
or bad weather causes cancellations,
these managers keep lodging operations
running.
There are different types of lodging managers:
general managers oversee the work
of several department managers…
revenue managers focus on
managing finances,
including room sales and reservations…
while front office managers
coordinate reservations
and direct front desk staff.
Convention service managers
represent all hotel services
from accommodations and catering,
to providing screens and projectors
for groups organizing conferences,
meetings, and special events.
Managers may be on call 24/7
and may have to work evenings,
weekends, or holidays.
They work at lodgings ranging from
hotels with 1,000 guests…
to exclusive resorts…
to intimate bed and breakfasts,
remote country inns, urban youth hostels,
and casual camps.
Some lodging managers live on site.
Many applicants qualify
with a high school diploma
and several years’ hotel work experience,
but most large hotels expect applicants
to have a bachelor’s degree
in hospitality or hotel management.
Hotels with fewer services
accept applicants with an associate’s degree
or certificate in hotel management
or operations.