WEBVTT 1 00:00:01.400 --> 00:00:02.800 Whether on vacation 2 00:00:02.800 --> 00:00:04.500 or traveling for business, 3 00:00:04.500 --> 00:00:06.166 hotel guests depend on 4 00:00:06.166 --> 00:00:07.966 the ability of lodging managers 5 00:00:07.966 --> 00:00:10.199 to ensure they have a pleasant stay. 6 00:00:10.200 --> 00:00:12.133 Lodging managers have a lot to do, 7 00:00:12.133 --> 00:00:14.099 such as inspecting guest rooms 8 00:00:14.100 --> 00:00:16.500 and public areas, training staff, 9 00:00:16.500 --> 00:00:18.466 and taking care of bookkeeping. 10 00:00:18.466 --> 00:00:20.066 When a plumbing disaster occurs 11 00:00:20.066 --> 00:00:22.299 or bad weather causes cancellations, 12 00:00:22.300 --> 00:00:24.533 these managers keep lodging operations 13 00:00:24.533 --> 00:00:25.799 running. 14 00:00:25.800 --> 00:00:27.866 There are different types of lodging managers: 15 00:00:27.866 --> 00:00:29.999 general managers oversee the work 16 00:00:30.000 --> 00:00:31.933 of several department managers… 17 00:00:31.933 --> 00:00:33.499 revenue managers focus on 18 00:00:33.500 --> 00:00:35.100 managing finances, 19 00:00:35.100 --> 00:00:37.666 including room sales and reservations… 20 00:00:37.666 --> 00:00:39.399 while front office managers 21 00:00:39.400 --> 00:00:40.866 coordinate reservations 22 00:00:40.866 --> 00:00:43.066 and direct front desk staff. 23 00:00:43.066 --> 00:00:44.566 Convention service managers 24 00:00:44.566 --> 00:00:46.532 represent all hotel services 25 00:00:46.533 --> 00:00:48.333 from accommodations and catering, 26 00:00:48.333 --> 00:00:50.499 to providing screens and projectors 27 00:00:50.500 --> 00:00:52.300 for groups organizing conferences, 28 00:00:52.300 --> 00:00:54.366 meetings, and special events. 29 00:00:54.366 --> 00:00:57.099 Managers may be on call 24/7 30 00:00:57.100 --> 00:00:58.766 and may have to work evenings, 31 00:00:58.766 --> 00:01:00.699 weekends, or holidays. 32 00:01:00.700 --> 00:01:02.366 They work at lodgings ranging from 33 00:01:02.366 --> 00:01:04.699 hotels with 1,000 guests… 34 00:01:04.700 --> 00:01:06.266 to exclusive resorts… 35 00:01:06.266 --> 00:01:08.066 to intimate bed and breakfasts, 36 00:01:08.066 --> 00:01:10.799 remote country inns, urban youth hostels, 37 00:01:10.800 --> 00:01:12.633 and casual camps. 38 00:01:12.633 --> 00:01:14.799 Some lodging managers live on site. 39 00:01:14.800 --> 00:01:16.533 Many applicants qualify 40 00:01:16.533 --> 00:01:17.999 with a high school diploma 41 00:01:18.000 --> 00:01:20.700 and several years’ hotel work experience, 42 00:01:20.700 --> 00:01:23.366 but most large hotels expect applicants 43 00:01:23.366 --> 00:01:24.932 to have a bachelor’s degree 44 00:01:24.933 --> 00:01:27.666 in hospitality or hotel management. 45 00:01:27.666 --> 00:01:29.332 Hotels with fewer services 46 00:01:29.333 --> 00:01:31.899 accept applicants with an associate’s degree 47 00:01:31.900 --> 00:01:34.333 or certificate in hotel management 48 00:01:34.333 --> 00:01:36.566 or operations.