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Many people involved in legal disputes

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prefer to resolve their differences

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in a meeting room instead of court…

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to save costs or maintain a more informal,

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flexible atmosphere.

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Arbitrators, mediators, and conciliators

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facilitate dialogue between disputing parties…

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to help resolve conflicts

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without entering a court room.

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Arbitrators, mediators, and conciliators

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hold private hearings to clarify the issues

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and interests of all involved,

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and encourage parties to find areas

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of mutual agreement.

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Though closely related,

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the three work somewhat differently:

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Arbitrators hear and decide disputes.

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They are usually attorneys, retired judges,

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or business professionals with expertise

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in a particular field.

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Their cases may be legally

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—or voluntarily—

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referred for arbitration.

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Mediators are neutral parties

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who facilitate discussions

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to reach a satisfactory agreement.

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If no agreement is reached…

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they may choose different options…

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often the court system.

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Conciliators are similar to mediators,

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except that they typically meet

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with the parties separately,

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and then make recommendations.

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Most arbitrators, mediators, and conciliators

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work full time, in either legal services,

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government, or non-profit organizations,

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and may travel to different sites

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for negotiations.

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Most people who work in these fields

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have education in another field,

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such as law or business management,

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or experience in an industry

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related to the dispute.

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Advanced degrees or certificates

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in dispute or conflict resolution

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may qualify candidates for some positions.