WEBVTT 1 00:00:01.466 --> 00:00:02.932 “Keeping information organized 2 00:00:02.933 --> 00:00:04.566 and getting things done” 3 00:00:04.566 --> 00:00:06.366 could be the motto of information clerks 4 00:00:06.366 --> 00:00:07.932 everywhere. 5 00:00:07.933 --> 00:00:09.266 And they do work everywhere— 6 00:00:09.266 --> 00:00:12.199 courts of law, hospitals, license offices, 7 00:00:12.200 --> 00:00:14.466 airports… just about every business out there... 8 00:00:14.466 --> 00:00:16.599 employs information clerks. 9 00:00:16.600 --> 00:00:18.033 Information clerks process 10 00:00:18.033 --> 00:00:19.499 many kinds of information 11 00:00:19.500 --> 00:00:21.400 both online and in print. 12 00:00:21.400 --> 00:00:23.133 They receive requests, orders, 13 00:00:23.133 --> 00:00:24.299 and applications, 14 00:00:24.300 --> 00:00:27.166 explain procedures, enter and retrieve data, 15 00:00:27.166 --> 00:00:28.699 and file documents. 16 00:00:28.700 --> 00:00:30.566 Some—such as front desk clerks— 17 00:00:30.566 --> 00:00:32.466 interact with the public frequently, 18 00:00:32.466 --> 00:00:34.599 and also handle fees and payments. 19 00:00:34.600 --> 00:00:36.066 These clerks 20 00:00:36.066 --> 00:00:37.866 often administer private information, 21 00:00:37.866 --> 00:00:40.266 so integrity is an essential quality in this field. 22 00:00:40.266 --> 00:00:41.666 They are also skilled 23 00:00:41.666 --> 00:00:43.266 at using different office equipment 24 00:00:43.266 --> 00:00:44.832 and have an excellent understanding 25 00:00:44.833 --> 00:00:47.333 of data storage tools and procedures. 26 00:00:47.333 --> 00:00:48.766 Although information clerks 27 00:00:48.766 --> 00:00:50.299 are employed in many industries, 28 00:00:50.300 --> 00:00:52.100 most work in government agencies, 29 00:00:52.100 --> 00:00:54.400 hotels, and healthcare facilities. 30 00:00:54.400 --> 00:00:56.900 While most work normal fulltime office hours, 31 00:00:56.900 --> 00:00:58.633 part-time schedules are common 32 00:00:58.633 --> 00:01:00.599 for file clerks and hotel clerks, 33 00:01:00.600 --> 00:01:02.366 who also often work evenings, 34 00:01:02.366 --> 00:01:04.066 weekends, and holidays. 35 00:01:04.066 --> 00:01:05.499 For those clerks who deal 36 00:01:05.500 --> 00:01:06.933 with dissatisfied customers, 37 00:01:06.933 --> 00:01:08.999 positions can be stressful at times. 38 00:01:09.000 --> 00:01:11.266 Clerks who work at airline ticket 39 00:01:11.266 --> 00:01:12.699 —or shipping—counters 40 00:01:12.700 --> 00:01:14.200 handle heavy luggage or packages, 41 00:01:14.200 --> 00:01:15.866 sometimes up to 100 pounds. 42 00:01:15.866 --> 00:01:17.432 Information clerks typically need 43 00:01:17.433 --> 00:01:18.866 a high school diploma 44 00:01:18.866 --> 00:01:20.466 and learn their skills on the job. 45 00:01:20.466 --> 00:01:21.666 In some positions, 46 00:01:21.666 --> 00:01:22.966 employers may prefer candidates 47 00:01:22.966 --> 00:01:24.199 with college experience 48 00:01:24.200 --> 00:01:26.400 or an associate’s degree.