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Developments in technology and the growth of

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alternative delivery systems

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have shrunk demand for U.S. mail services,

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but despite fewer job openings

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than in past years,

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a great many people are still needed to run

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the U.S. Postal Service.

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Postmasters and mail superintendents

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lead operations of post offices

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and manage workers.

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They supervise mail processing,

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resolve customer complaints,

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and handle typical management duties

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such as hiring, training staff,

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and setting schedules.

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Mail sorters, processors

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and processing machine operators

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prepare incoming and outgoing mail

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for distribution.

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They sort and route mail to its destination,

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either by hand, or using machinery,

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including forklifts and automated conveyors

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to move large sacks of mail or unload trucks.

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Sorters and processors

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make sure the correct postage

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has been used, and keep records

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of mail shipments.

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Mail carriers represent the largest group

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of postal service employees.

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They typically sort mail

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and arrange it in order

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of their delivery route,

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then deliver the mail on foot, or by car.

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They also collect mail and deliver it

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to the post office.

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Mail carriers answer customers’ questions,

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provide forms, and keep an eye out

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for unusual circumstances on their route.

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Postal service clerks sell products,

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including postage stamps

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and money orders.

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They weigh packages and mailers,

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apply correct postage,

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collect money from customers,

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and advise them on mailing methods.

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There are also mail clerks

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and mail machine operators

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who work for private organizations.

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They prepare outgoing mail,

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and handle incoming mail.

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They wrap and weigh packages,

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and transfer containers of mail.

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Mail-related occupations

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typically require a high school diploma.

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Management and supervision level positions

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require related work experience.

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Mail carriers must be able to lift

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and carry heavy mailbags,

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and walk across a variety of surfaces

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in all types of weather conditions.

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They also encounter hazards

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such as traffic and animals.