Logo Careeronestop
careeronestop
your source for career exploration, training & jobs
Sponsored by the U.S. Department of Labor.
A proud partner of the american job center network.
aboutthisdata:

Data here are provided by the U.S. Department of Labor's Occupational Information Network (O*NET).

O*NET data used here are from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

Help

Average Pay

Customer Service Representatives

$42,830/yr
Across the U.S.

Learn More

Career Outlook
Customer Service Representatives

Bright

New job opportunities
are very likely
in the future.

Learn More

Typical Training

Customer Service Representatives

Typical training
at entry is a

High school diploma or equivalent

Learn More

Find tools and technology used in occupations.


Advanced SearchAdvanced Search
      Close

      We found 128 tools and technologies for Customer Service Representatives.

      Customer Service Representatives Tools and Technology Profile

      Tools
      Autodialers
      • Autodialing systems
      • Predictive dialers

      Automated attendant systems
      • Voice broadcasting systems

      Automatic call distributor ACD
      • Automatic call distribution ACD system

      Cash registers
      • Cash registers

      Desktop computers
      • Desktop computers

      Digital telephones
      • Wireless telephone systems

      Global positioning system GPS receiver
      • Global positioning system GPS receivers

      Music or message on hold player
      • On hold players

      Personal digital assistant PDAs or organizers
      • Personal digital assistants PDA

      Phone headsets
      • Wireless telephone headsets

      Scanners
      • Scanners

      Special purpose telephones
      • Multi-line telephone systems

      Standalone telephone caller identification
      • Calling line identification equipment
      • Dialed number identification systems DNIS

      Technology
      Access software
      • Citrix cloud computing software

      Accounting software
      • Fund accounting software
      • Intuit QuickBooks
      • Sage 50 Accounting
      • Tax software

      Backup or archival software
      • SugarSync

      Business intelligence and data analysis software
      • IBM Cognos Impromptu

      Cloud-based data access and sharing software
      • Dropbox
      • Google Drive
      • Slack

      Communications server software
      • IBM Domino
      • ShoreTel

      Computer based training software
      • Padlet

      Contact center software
      • Multi-channel contact center software
      • Timpani Contact Center
      • Timpani Email

      Customer relationship management CRM software
      • Applied Systems Vision
      • Austin Logistics CallSelect
      • Austin Logistics CallTech
      • Austin Logistics Valeo
      • Avidian Technologies Prophet
      • Blackbaud The Raiser's Edge
      • Customer account management software
      • Customer complaint ticketing management software
      • Customer relationship management CRM software
      • Customer service and support software
      • Hosted Support ezSupport Pro
      • Lynk Everest
      • Parature eTicket
      • Sales force automation software
      • Salesforce software
      • Salesforce.com Salesforce CRM
      • Telemation e-CRM

      Data base reporting software
      • SAP Crystal Reports

      Data base user interface and query software
      • AS/400 Database
      • Airtable
      • Customer service knowledge generation software
      • Data entry software
      • Database software
      • FileMaker Pro
      • Microsoft Access
      • Oracle Database
      • Stamps.com software
      • Yardi software

      Desktop communications software
      • Skype

      Desktop publishing software
      • Microsoft Publisher

      Document management software
      • Adobe Acrobat
      • Microsoft SharePoint

      Electronic mail software
      • Astute Solutions PowerCenter
      • IBM Notes
      • Microsoft Exchange
      • Microsoft Outlook

      Enterprise resource planning ERP software
      • Microsoft Dynamics
      • Microsoft Dynamics GP
      • NetSuite ERP
      • Oracle JD Edwards EnterpriseOne
      • Oracle PeopleSoft
      • SAP Business Objects
      • SAP software
      • Sage MAS 200 ERP

      Enterprise system management software
      • IBM Power Systems software

      Fax software
      • Open Text Fax Server, RightFax Edition

      Financial analysis software
      • Delphi Technology
      • Oracle E-Business Suite Financials

      Graphics or photo imaging software
      • Adobe Creative Cloud software
      • Adobe Illustrator
      • Adobe Photoshop

      Helpdesk or call center software
      • j2 Global Communications onebox

      Human resources software
      • ADP Workforce Now
      • Human resource management software HRMS
      • Oracle Taleo

      Information retrieval or search software
      • LexisNexis

      Instant messaging software
      • GroupMe

      Internet browser software
      • Microsoft Internet Explorer

      Internet protocol IP multimedia subsystem software
      • Voice over internet protocol VoIP system software

      Materials requirements planning logistics and supply chain software
      • iShip

      Medical software
      • Healthcare common procedure coding system HCPCS
      • MEDITECH software
      • Medical condition coding software
      • Medical procedure coding software

      Mobile messaging service software
      • Unified messaging software

      Multi-media educational software
      • Nearpod

      Network conferencing software
      • Active Data Online WebChat
      • Parature eRealtime
      • Timpani Chat
      • eStara Softphone

      Network security and virtual private network VPN equipment software
      • Virtual private networking VPN software

      Office suite software
      • Microsoft Office software

      Operating system software
      • Apple macOS
      • Handheld computer device software
      • Microsoft Windows

      Point of sale POS software
      • Main Street Softworks Monetra

      Presentation software
      • Apple Keynote
      • Microsoft PowerPoint
      • Poll Everywhere

      Project management software
      • Microsoft Teams

      Spreadsheet software
      • Microsoft Excel

      Time accounting software
      • Kronos Workforce Timekeeper

      Transaction security and virus protection software
      • McAfee
      • NortonLifeLock cybersecurity software

      Video conferencing software
      • FaceTime
      • Google Meet
      • LogMeIn GoToMeeting
      • Zoom

      Video creation and editing software
      • YouTube

      Voice recognition software
      • DSC Pacer Interactive Voice Response System

      Web page creation and editing software
      • Facebook
      • Google Sites
      • LinkedIn
      • Social media sites

      Word processing software
      • Google Docs
      • Microsoft OneNote
      • Microsoft Word

      Download