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Employment data are from the U.S. Department of Labor's Bureau of Labor Statistics, Occupational Employment and Wage Statistics and Employment Projections programs. State-level projections data are from Projections Central and State Labor Market Information offices.

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      Employment Concentration of Customer Service Representatives in Alabama

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      Rank Region 2024 Employment Concentration level Location Quotient
      1 Columbus, GA-AL Metro Area Average opportunities 1.23
      2 Birmingham, AL Metro Area Average opportunities 1.11
      3 Montgomery, AL Metro Area Average opportunities 1.05
      4 Alabama Average opportunities 0.91
      5 Auburn-Opelika, AL Metro Area Average opportunities 0.87
      6 Dothan, AL Metro Area Average opportunities 0.86
      7 Mobile, AL Metro Area Average opportunities 0.81
      8 Huntsville, AL Metro Area Average opportunities 0.79
      9 Daphne-Fairhope-Foley, AL Metro Area Average opportunities 0.78
      10 Decatur, AL Metro Area Average opportunities 0.73
      11 Florence-Muscle Shoals, AL Metro Area Below average opportunities 0.68
      12 Northwest Alabama Balance of State Below average opportunities 0.64
      13 Southeast Alabama Balance of State Below average opportunities 0.63
      14 Gadsden, AL Metro Area Below average opportunities 0.59
      15 Anniston-Oxford, AL Metro Area Below average opportunities 0.56
      16 Southwest Alabama Balance of State Below average opportunities 0.54
      17 Tuscaloosa, AL Metro Area Below average opportunities 0.54
      18 Northeast Alabama Balance of State Below average opportunities 0.49