Career Videos

Video Transcript

Whether on vacation or traveling for business, hotel guests depend on the ability of lodging managers to ensure they have a pleasant stay. Lodging managers have a lot to do, such as inspecting guest rooms and public areas, training staff, and taking care of bookkeeping. When a plumbing disaster occurs or bad weather causes cancellations, these managers keep lodging operations running. There are different types of lodging managers: general managers oversee the work of several department managers… revenue managers focus on managing finances, including room sales and reservations… while front office managers coordinate reservations and direct front desk staff. Convention service managers represent all hotel services from accommodations and catering, to providing screens and projectors for groups organizing conferences, meetings, and special events. Managers may be on call 24/7 and may have to work evenings, weekends, or holidays. They work at lodgings ranging from hotels with 1,000 guests… to exclusive resorts… to intimate bed and breakfasts, remote country inns, urban youth hostels, and casual camps. Some lodging managers live on site. Many applicants qualify with a high school diploma and several years’ hotel work experience, but most large hotels expect applicants to have a bachelor’s degree in hospitality or hotel management. Hotels with fewer services accept applicants with an associate’s degree or certificate in hotel management or operations.