Career Videos

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Whether they’re caring for guests at a hotel or shepherding travelers’ luggage onto buses and planes, baggage porters and bellhops lighten the loads of travelers. At airports and other transit hubs, baggage porters assist with checking luggage, they receive and label baggage and boxes, and provide information for travelers. They may also be expected to keep an eye out for any suspicious activity or items. At hotels, bellhops greet incoming guests, handle their luggage and guide them around facilities. Bellhops and porters may also be responsible for other duties, such as giving guests directions, setting up conference rooms, delivering messages and room service orders, and assisting guests with special needs. Baggage porters and bellhops usually work full-time schedules, although hours may flex depending on the week’s events and activities at a hotel or resort. These workers typically need a high school diploma or equivalent.