Career Videos

Video Transcript

Whether customers visit the bank to deposit a paycheck or just check their account balance… the person they stand in line to see is… the teller. Tellers process routine transactions, such as cashing checks, depositing money, and collecting loan payments. They are responsible for the safe and accurate handling of the money they process, and must be extremely careful to avoid errors. Head tellers set tellers’ work schedules and help those with less experience. They may deal with customer problems, such as errors in customer accounts. Head tellers also go to the vault for larger sums, and ensure that other tellers have enough cash to cover their shift. Tellers rely on math skills for much of their work, but their bread and butter is customer service. As the face of the bank, they must be friendly, helpful and able to understand customer inquiries and explain services well. Tellers primarily work in bank branches, keeping full time hours. Part-time work is not uncommon. Most tellers have a high school diploma and receive about 1 month of on-the-job training. Banks may do background checks before hiring. Experienced tellers can advance within their banks to become head tellers, supervisors, or other occupations such as loan officer or sales positions.